Transfer your account

Move your account and messages from one phone to another. There are two options: direct device-to-device transfer and backup restore.

Option 1 — Device-to-device transfer (same platform)

Works when both phones run the same OS (Android to Android, or iPhone to iPhone). Transfers everything, including recent media with no time limit.

1. Install Dixl on the new phone and start setup.
2. Choose Transfer from an existing device.
3. Using the old phone, scan the QR code shown on the new phone.
4. Keep both phones on the same Wi-Fi and next to each other until the transfer completes.

Option 2 — Backup restore (cross-platform)

Needed when switching between Android and iPhone. Requires Secure Backups on the old device.

1. On the old device, make a fresh backup: Settings › Chats › Backups › Back up now. Note your recovery key.
2. Install Dixl on the new device and sign in with the same phone number.
3. Choose Restore from backup and enter the recovery key.

Pending transfer

If you started a transfer but didn’t finish, the old device shows a “Transfer in progress” banner. Open the app on the new device and complete the remaining steps; if it was interrupted, restart it from the old device.

Troubleshooting

• Both phones on Wi-Fi — the transfer needs the same network; cellular won’t work.
• Stuck at “Connecting” — some corporate or public Wi-Fi networks block peer-to-peer; try a phone hotspot.
• Media missing — if you used backup restore instead of direct transfer, only the last 30 days of media (the backup retention window) come across.

FAQ

Can I transfer between iPhone and Android directly? No — direct transfer is same-platform only. Use backup restore to switch platforms.

Does direct transfer keep all my media? Yes — device-to-device transfer has no media time limit; backup restore keeps the last 30 days.

What if the transfer is interrupted? Restart it from the old device, keeping both phones on the same Wi-Fi.