Dixl Never share your recovery key
Your recovery key is a 64-character code that protects your Secure Backups. Anyone who has it can restore your chat history onto their own device. Treat it like the key to your home.
Dixl will never ask for it
No one from Dixl — not support, not moderators, not automated messages — will ever ask you for your recovery key, your PIN, or a verification code. There is no “account verification”, “prize” or “security check” that needs them.
Common scams to watch for
- A message from “Dixl support” asking you to confirm your recovery key.
- A friend’s account (possibly compromised) urgently asking you to send a code.
- Links to websites that look like Dixl and ask you to “verify your backup”.
- Anyone offering to “recover”, “unlock” or “upgrade” your account for a fee.
If any chat asks for your recovery key — stop. It is a scam.
If you typed or sent it by mistake
- Create a new key: go to Settings → Backups, turn Secure Backups off, then back on. A new recovery key is generated and the old one stops working.
- Save the new key somewhere safe — see how to save your recovery key.
- If someone else may have access to your account, check Settings → Linked devices and remove anything you don’t recognize.
- Still worried? Contact us.